Helpdesk Team Leader - Backshift

Job Title: Helpdesk Team Leader - Backshift

Location: Glasgow Head Office

Contract: Permanent

Working Pattern: 5/7 Days, 2 Week Rotation

Salary: £29,214.43 per annum + great company benefits!

Job Purpose:

* This is a key position, leading the CSRs who act as ambassadors for our business.

* Team Leaders will effectively lead and manage the seniors and CSRs to ensure the highest level of customer care and satisfaction at all times. The role will develop to be responsible for leading a team of approx. 15 colleagues, across seniors and CSRs, ensuring all service delivery targets are being met and exceeded, wherever possible.

* Team Leaders are an integral part of the management team, adding true value to the business.

Key Accountabilities:

Safety

* To ensure that all activity compiles with Health & Safety policies.

People

* To ensure company policies and practises are followed and deliv...

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