Helpdesk Support Officer

Helpdesk Support Officer

A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio.

Key Responsibilities

* Manage and monitor facilities and maintenance requests through the CAFM (Civica) system

* Coordinate works with contractors and internal teams

* Prioritise and track jobs, ensuring service standards and response times are met

* Escalate delays, risks, and outstanding issues where required

* Raise purchase orders and support invoice processing and reconciliation

* Maintain accurate records and assist with reporting and data management

* Deliver a high standard of customer service to stakeholders, contractors, and service users

Requirements...

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