Helpdesk Support Officer

Civic Recruitment Limited
📍 Ilford, England, United Kingdom 💼 Full-time 🕒 Posted June 20, 2026

Job Description

Job Description

3-month contract position with a local authority

Summary

  • This is a 3-month contract position with a local authority, serving as the first point of contact for all facilities-related queries. The role is crucial for ensuring the efficient coordination, tracking, and resolution of maintenance and service requests across the Council’s estate. It supports the delivery of high-quality Facilities Management services by maintaining accurate records, coordinating contractors, and delivering excellent customer service in a fast-paced environment.

Responsibilities

  • Serve as the initial contact for clients, contractors, and stakeholders regarding facilities requests.
  • Log, track, and manage all service requests (emergency and non-emergency) using the CAFM (Civica) system.
  • Assess and prioritise incoming queries, det...

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Job Details

  • Location Ilford, England
  • Job Type Full-time
  • Category Computer Occupations
  • Posted Date June 20, 2026
  • Application Deadline July 30, 2026