Helpdesk Support Engineer (Tier 2)

HireSparks AV Recruiting

📍 Higashishinbashi, Tokyo, Japan 💼 Full-time 🕒 Posted June 21, 2026

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Job Description

                HIRING IMMEDIATELY!!!
Location: Tokyo, Japan

A Global Dutch Owned Audiovisual Electronics Manufacturer is seeking REMOTE Tier 2 level hardware / software Support Engineers! If you are an Electronics Nerd who geeks out on Electronics like Bluetooth Earbuds, Headsets, and Streaming Video Cameras, this position is for you!

Responsible for resolving technical escalations from Tier 1 support, consulting with the Tier 3 support team on tickets, and escalating those tickets to Tier 3 when applicable. While the ticket resides in Tier 2, owns all communication with internal and external stakeholders.

Key responsibilities:

Resolve technical issu...

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Job Details

Location Higashishinbashi, Tokyo
Job Type Full-time
Category Computer Occupations
Posted Date June 21, 2026
Application Deadline July 31, 2026