Helpdesk/ Support Engineer

Job Summary:

This is an onsite contract role based at Palo Alto Headquarters. The Help Desk/Support Engineer is responsible for the design, implementation, and ongoing management of the organization’s device ecosystem. This role focuses on automating the lifecycle of hardware and virtual desktops to ensure a seamless, secure, and zero-touch experience for our global workforce. You will serve as the subject matter expert for Apple and Windows management and our cloud desktop infrastructure.

Technical Environment

Apple (macOS & iOS): Jamf Pro

Windows & Android: Microsoft Intune / Endpoint Manager

Virtual Desktop: Amazon WorkSpaces (AWS)

Scripting: PowerShell, Bash, Python

Key Responsibilities

1. Unified Endpoint Management (UEM)

Daily Operations: Perform daily upkeep, system maintenance, and regular patch management for all managed endpoints to ensure security and stabil...

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Submit your application today and join our talented team at Vibotek LLC.