Helpdesk Supervisor

, Türkiye

Job Family Group:

Information Technology (IT)

Worker Type:

Regular

Posting Start Date:

June 2, 2026

Business Unit:

Projects and Technology

Experience Level:

Experienced Professionals

Job Description:

Job Purpose

Ensuring the provision of end‑user support to the employees of all Shell companies in Turkey through a contractor team, and managing the end‑user inventory across Shell Turkey.

Accountabilities:

• Responsibility for the IT Infrastructure(configuration procedures in terms of network, desktop, notebook)  of all locations supported

• Manage Local Helpdesk Support contract and resource in line with SLAs/Agreements.

• Responsibility for the installation (re-image) and second line support of PC’s in accordance with Shell global standards.

• Ensure SLAs and targets/KPIs are ...

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