Helpdesk Specialist

Job Description
-Performs remote testing and provisioning of company products/services. Serves as customer service point of contact. Completes complex tasks in creative and effective ways. Consistently works on complex assignments requiring independent action and a high degree of initiative to resolve issues. Makes recommendations for new procedures. Prepares reports for analysis of trends and service availability. Works on assignments that are moderately difficult, requiring judgment in resolving issues or in making recommendations. Acts independently to determine methods and procedures on new assignments. The successful candidate will support compliance activity governed by the Federal Government. Candidate must meet United States government security requirements in accordance with government contract.

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