Helpdesk Senior Representative - ITIL

JOB DESCRIPTION

Req ID: 358640 

We are currently seeking a Helpdesk Senior Representative - ITIL to join our team in Bengaluru, Karnātaka (IN-KA), India (IN).

 At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees are key factors in our company’s growth, market presence and our ability to help our clients stay a step ahead of the competition. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here. NTT DATA, services. currently seeks a “Helpdesk Senior Representative - English' to join our Office (Office and Remote) team in “India”.

 

• Answers the customers' contacts via agreed channels and record reported issues.
• Identifies issues, apply fixes and investigate root causes using processes & industry knowledge• Provides technical guidance in activities as...

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