Helpdesk Operative

Join the CBRE Global Workplace Solutions team as a Helpdesk Operator!

Are you skilled in Customer Service and looking for a new role? CBRE Global Workplace Solutions is a leading global facilities management company, and we're looking for a Helpdesk Operator to join our team in Leeds.

What You’ll Do

• Helpdesk Operations: Manage CAFM system (PPM, reactive, reporting) and respond to calls and emails efficiently. Ensuring all reactive requests raised on the helpdesk have the correct priority/engineer assigned.
• Communication & Service: Maintain communication throughout reactive jobs with the client and CBRE operational teams.
• Performance & Improvement: Review subcontractor performance and identify and implement improvements to enhance performance.
• Financial Procedures: Follow established financial processes, including obtaining supplier quotes and uploading them for team/client approval.
• Culture & Complian...

Ready to Apply?

Submit your application today and join our talented team at CBRE.