Helpdesk Coordinator

Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds.
Hours – Wednesday, Thursday, Friday – 08:30 – 17:00 (30-minute break)
The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients’ properties.
Key Responsibilities/Accountabilities
* To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email
* Log all reported Issues onto our in-house Fix Flo system
* Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s
* Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard
* Chase above where needed to ensure they meet our issued KPI’s
* Work with finance team to ensure matchup between Issue References and PO’s
* Assist to manage awarded projec...

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