Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up Handles back-up duties in software installation & troubleshooting as required Serves as initial point of contact from the IT department for new users Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed Maintains accurate inventory of IT equipment Coordinates repair of IT hardware and keep track of warranty information