Helpdesk Assistant (Temporary 6 Months)

CHAP Group are looking for a motivated and customer-focused Helpdesk Assistant to join our team on a temporary 6 month contract.

The Helpdesk Assistant provides first‑line technical and administrative support. The role focuses on resolving routine IT issues, maintaining accurate records, and ensuring a smooth flow of information between users and the wider IT team.

Key Tasks

• Serve as the first point of contact for technical queries via phone, email, or ticketing system; troubleshoot common hardware, software, and network issues.
• Prioritise, and track support requests; elevate complex issues to senior technicians when required.
• Assist with account creation, password resets, permissions updates, and routine system checks.
• Prepare and configure laptops, desktops, mobile devices, and peripherals for new or existing users.
• Coordinate and assist with office moves, including setting up workstations, reconnecting IT ...

Ready to Apply?

Submit your application today and join our talented team at Chap Group.