Job Description
Description
Description:
Job Description -
• Become part of the IT Support organization as a member of the Tier I IT Support Team.
• Work on employee IT tickets at a Tier I level to ensure timely resolution or escalation.
• Ensure all IT tickets are worked or routed appropriately as defined by the team guild lines.
• Maintain concise documentation for tickets, knowledgebase articles, etc., across multiple systems as needed.
• Must consistently provide a positive customer service experience whether in-person, teams messaging or telephone calls with internal employees.
• Have excellent customer service skills.
• Highly skilled in time management often handling multiple tickets, emails, IMs and in-person interactions.
• Should be able to blend in and adapt to a relatively ever-shifting corporate IT landscape.
• Take a proactive approach to problem solving with minimal business impact or direction from IT Leadership.
• Work in the KC MO office to help ...
Description:
Job Description -
• Become part of the IT Support organization as a member of the Tier I IT Support Team.
• Work on employee IT tickets at a Tier I level to ensure timely resolution or escalation.
• Ensure all IT tickets are worked or routed appropriately as defined by the team guild lines.
• Maintain concise documentation for tickets, knowledgebase articles, etc., across multiple systems as needed.
• Must consistently provide a positive customer service experience whether in-person, teams messaging or telephone calls with internal employees.
• Have excellent customer service skills.
• Highly skilled in time management often handling multiple tickets, emails, IMs and in-person interactions.
• Should be able to blend in and adapt to a relatively ever-shifting corporate IT landscape.
• Take a proactive approach to problem solving with minimal business impact or direction from IT Leadership.
• Work in the KC MO office to help ...
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Submit your application today and join our talented team at TEKsystems.
Submit ApplicationJob Details
- Location Kansas City, MO
- Job Type Full-time
- Category other-general
- Posted Date July 23, 2026
- Application Deadline July 28, 2026