Helpdesk Administrator

Honeycomb is pleased to partner with a long-standing client in the search for a Helpdesk Administrator to join their team based in Warrenpoint. This is an excellent opportunity to become part of a growing business operating within a fast-moving and engaging industry.

The Helpdesk Administrator plays an important role within the organisation, acting as a central contact point for customers while coordinating maintenance schedules for internal engineers. Key responsibilities include:

• Acting as the first point of contact for customers, responding to enquiries and delivering a high standard of customer support.

• Coordinating and scheduling work for in-house engineers and external contractors.

• Managing and maintaining all documentation related to completed and ongoing works using the internal system.

• Supporting strong communication across departments to help ensure smooth day-to-day operations.

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