Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Phoenix, Arizona. This Long-term Contract position focuses on resolving day-to-day hardware, software, and access issues while delivering dependable service in a fast-paced environment. The ideal candidate is comfortable supporting Microsoft Windows systems, handling service desk requests, and assisting with user account administration through Active Directory.

Responsibilities:
• Respond to incoming support requests and manage service desk tickets through resolution with clear, timely communication.
• Diagnose and resolve routine technical issues involving desktops, laptops, peripherals, and Microsoft Windows 10 environments.
• Provide user support for software, hardware, login, and connectivity problems by applying structured troubleshooting methods.
• Create, update, and maintain user accounts, permissions, and related access settings within ...

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