Help Desk/Desktop Support Analyst

Description We are seeking an enthusiastic and customer-focused Technical Support Specialist to join our growing IT team. This is an excellent opportunity for an early-career technology professional looking to build hands-on experience supporting end users, troubleshooting technical issues, and developing foundational IT skills. The ideal candidate is eager to learn, enjoys solving problems, and is passionate about delivering a great customer experience.

Key Responsibilities
Provide first-level technical support for hardware, software, mobile devices, and business applications
Respond to support requests via phone, email, chat, and ticketing systems
Troubleshoot and resolve common desktop, laptop, printer, and application issues
Set up, configure, deploy, and support user workstations and peripherals
Assist with user account administration including password resets and access requests
Document incidents, resolutions, and troubleshooting steps in the ticketing...

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