Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to join a growing IT team supporting users in Detroit, Michigan. This contract opportunity with permanent potential is ideal for someone who enjoys hands-on technical support, solving day-to-day desktop issues, and delivering responsive service in an onsite environment. The role supports a multi-location user base and offers the chance to contribute to a collaborative team while building long-term potential within the organization.

Responsibilities:
• Provide frontline technical assistance for desktop, laptop, and basic system issues affecting end users across supported sites in Detroit, Michigan.
• Troubleshoot Windows operating system problems and resolve common hardware, software, and connectivity concerns in a timely manner.
• Support Microsoft 365 applications by assisting users with access issues, account questions, and general productivity tool troubleshooting.
• Manage user account administr...

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