Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide front-line technical assistance for a fast-paced health pharm/biotech environment in Cambridge, Massachusetts. This Long-term Contract position will support both onsite employees across multiple local buildings and remote users, delivering responsive service for everyday hardware, software, and account-related issues. The role is ideal for someone who enjoys hands-on problem solving, user interaction, and working as part of a collaborative support team.

Responsibilities:
• Diagnose and resolve desktop, laptop, and peripheral issues to keep employees productive in both onsite and remote settings.
• Manage user support requests involving account access, password resets, and account unlocks while maintaining accurate system access records.
• Provide day-to-day administration and support within Active Directory, including user account updates and related access tasks.
• Assist end users with ...

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