Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to deliver hands-on technical assistance in Boston, Massachusetts within a primarily Windows-based environment. This Long-term Contract opportunity is expected to begin in early June and continue through the end of summer, with the potential to extend into the fall or winter. The role is well suited to a Level II support analyst who combines strong troubleshooting expertise with a customer-focused approach and can work effectively in an onsite office setting.

Responsibilities:
• Provide in-person deskside support three days per week, resolving day-to-day hardware, software, and user access issues for office staff.
• Take ownership of higher-level support requests, investigate complex problems, and drive tickets through to completion with clear follow-up.
• Troubleshoot business applications and restore functionality by diagnosing user-reported issues and applying appropriate fixes.
• Install, remove...

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