Help Desk/Desktop Support Analyst

Description We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Ames, Iowa. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering a strong customer service experience. The role supports a hi tech engineering environment and requires a hands-on approach to troubleshooting Microsoft Windows systems and managing user requests efficiently.

Responsibilities:
• Provide first-line technical assistance for desktop, laptop, and Windows-related issues reported by employees.
• Diagnose and resolve common hardware, software, and connectivity problems using sound troubleshooting methods.
• Manage incoming service desk tickets, document issue details, and ensure timely follow-up through resolution.
• Support user account administration tasks, including access updates and directory-related requests within Active Directory.
• Install...

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