Help Desk Technician

**Job Summary:**

A leading automotive manufacturer in Huntsville, Alabama is seeking a reliable and customer-focused **Help Desk Technician** to provide first-level technical support across its operations. This role is crucial to maintaining seamless IT service delivery for internal users in a fast-paced, technology-driven environment.

**Key Responsibilities:**

+ Deliver first-line technical support for hardware, software, and networking issues via phone, email, and onsite interaction
+ Troubleshoot and resolve issues involving Windows OS, Office 365, network connectivity, and mobile devices
+ Set up, configure, and deploy desktops, laptops, and peripherals
+ Log and track support tickets using a ticketing system (e.g., ServiceNow), ensuring timely resolution and follow-up
+ Manage user accounts in Active Directory, including password resets, account creation, and permissions changes
+ Support hardware maintenance and inventory management
...

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