Help Desk Technician

Job Description
Insight Global is looking for an onsite IT Help Desk Technician to provide front‑line technical support for their customer in Ipswich, MA. This individual will be responsible for supporting both on‑site and remote users in a fast‑paced enterprise environment. This role focuses on day‑to‑day end‑user support, device setup, troubleshooting, and ticket management using FreshService as the primary service desk platform.
The ideal candidate is customer‑focused, comfortable supporting Windows and macOS devices, and able to work independently while collaborating closely with the Helpdesk team.

Key Responsibilities:
- Provide Tier 1 / Tier 2 support for end users across Windows and macOS environments
- Respond to incidents and service requests submitted via FreshService, email, phone, or walk-up support
- Troubleshoot hardware and software issues, including laptops, peripherals, printers, and conference room equipment
- Image, configure, deploy, and t...

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