Help Desk Technician

Description
Robert Half is hiring a Help Desk Technician in Doral, FL

A help desk role provides frontline IT support to users experiencing technical issues. It combines customer service, troubleshooting, and administrative tasks to ensure smooth IT operations.

Core Duties and Responsibilities

+ Respond to support requests via phone, email, chat, or ticketing systems.

+ Log and track tickets with complete incident details (user info, device, symptoms, steps taken).

+ Troubleshoot common issues such as email problems, printer errors, VPN failures, and software malfunctions.

+ Provide remote or in‑person support using diagnostic tools and remote-control software.

+ Perform account management tasks like password resets and account unlocks.

+ Escalate unresolved issues to Tier 2 or Tier 3 support with detailed notes.

+ Assist with onboarding by preparing and configuring new employee equipment.
...

Ready to Apply?

Submit your application today and join our talented team at Robert Half Technology.

Submit Application