Help Desk Tech (ONSITE - Duarte, CA)

Job Description
We’re seeking an experienced Help Desk Technician to support a small, fast-paced IT team serving both office and manufacturing users. This role provides first-line support across hardware, software, and access requests, with a strong focus on onboarding/offboarding, desktop support, and user communication.

Responsibilities:

Provide Tier 1/2 help desk support via Zendesk (or similar ticketing system)

Troubleshoot end-user issues (hardware, printers, Microsoft Teams, Office 365, macOS/Windows)

Handle onboarding/offboarding: device setup, account provisioning, asset check-in/out

Manage basic Active Directory / Azure AD permissions and group assignments

Enroll and manage devices via Intune; ensure encryption and compliance

Support users both remotely and on-site (including manufacturing environments)

Prioritize tickets appropriately and communicate updates through resolution

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