Help Desk Support Tech

Help Desk Technician

Western Branch Diesel, a subsidiary of Indel Power Group, has an opening for a Help Desk Technician at our location in Portsmouth, VA. This individual should be friendly, customer‑oriented IT professional who is looking for an opportunity to multi‑task, thrive, and grow in a fast‑paced work environment.

The Help Desk Technician will interact with all levels and departments within our company to provide technical advice, troubleshoot, and support users.

Key Responsibilities

• Troubleshoot and resolve technical hardware and software issues in person, remotely, and via telephone
• Help desk, user support, and line‑of‑business application support
• Work in a centralized team to answer, evaluate, and prioritize incoming telephone, voice mail, e‑mail, remote and in person requests
• Interview users to collect information about problems and lead users through diagnostic procedures to determine the sourc...

Ready to Apply?

Submit your application today and join our talented team at Indel Power Group.