Help Desk Associate Specialist

ResultsCX

📍 Pasig, Metro Manila, Philippines 💼 External 🕒 Posted July 08, 2026

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Job Description

Help Desk Associate Specialist 
Full Location: Pasig - PH
Our Help Desk Associate Specialist will be supporting the MS Windows infrastructure of ResultsCX extending to a Global Support scale (All ResultsCX offices and work from home employees).
Help Desk Associate Specialist are expected to provide 1st level technical assistance and support to internal ResultsCX customers, based on the Help Desk operating procedures and the Helpdesk runbook. They will be supporting a multi/omni-channel platform and provide services through ResultsCX ITSM, email, chat, and calls.
We expect greater of ’s Your Greater? Come find it at ResultsCX!
In this role you will:
Log, attend, and monitor incidents and service requests reported via phone, voicemail, email, or chat and resolve it within the agreed SLA.
Escalate incidents and service requests that are within Helpdesk scope that cannot be resolved within their level – escalate to Helpdesk Spec...
            

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Job Details

Location Pasig, Metro Manila
Job Type External
Category Computer Occupations
Posted Date July 08, 2026
Application Deadline August 17, 2026