Help Desk Analyst

Polar Beverages

📍 Worcester, Massachusetts, United States 💼 Full-time 🕒 Posted June 19, 2026

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Job Description

Role Summary: The ideal candidate starts with a good understanding of operating systems and application support, basic but solid networking (DHCP, DNS, TCP/IP, Windows Domains, and M365), good people skills and a solid work ethic. The position involves multiple daily interactions with associates from various departments, managing work from a ticketing system and being a responsible, credible source of assistance to professional staff. 
*This is an in-office position, remote work will not be considered*
Primary Responsibilities
Provide first-line support for a wide variety of trouble tickets related to computers, software, hardware, phones, peripherals, wireless devices, A/V equipment, and anything else technical in nature. Respond either in-person, remote control, or by driving to our sites.
Build and prepare desktop images to automate and simplify desktop management.
Manage Active Directory accounts, basic o365 mailbox issues,...
            

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Job Details

Location Worcester, Massachusetts
Job Type Full-time
Category Computer Occupations
Posted Date June 19, 2026
Application Deadline July 29, 2026