Help Desk Analyst

Description We are looking for a Help Desk Analyst to support summer technology operations in New York, New York. This is a Contract position focused on keeping Chromebook devices ready for student and staff use during July and August. The person in this role will handle device upkeep, resolve hardware-related issues, and help maintain an organized support process in a fast-paced environment.

Responsibilities:
• Inspect, troubleshoot, and repair Chromebook devices to keep equipment in working condition throughout the summer period.
• Perform routine maintenance tasks such as cleaning, testing, updating, and preparing laptops for distribution or redeployment.
• Track reported device issues, document completed work, and maintain accurate service records for inventory and support purposes.
• Identify hardware problems efficiently and determine whether units should be repaired, reconfigured, or set aside for replacement.
• Coordinate device intake and return process...

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