Help Desk Analyst II

Sentar

📍 Shaw Air Force Base, South Carolina, United States 💼 Full-time 🕒 Posted June 07, 2026

Apply Now Similar Jobs

Job Description

Role Description
: Provide Tier 1 technical support to include initial trouble ticket/call prioritization, diagnosis, analysis, and troubleshooting and resolution of basic client hardware and software issues.
Provide Tier 1 hands-on support to users on the AOC/CAOC floor.
Provide solutions over the phone or remotely when feasible, and coordinate with and escalate tickets to back shops/other functional areas for support and resolution when required.
Follow-up with end-users on status, and verify problem resolution prior to trouble ticket closure.
Create and manage organizational and user accounts and assign, modify, and delete passwords and user privileges IAW AFCENT guidance.
Assist with management SIPR PKI program.
Coordinate on Firewall Exemption Requests/Bluecoat Exemption Requests.
Maintain the CFP status display systems to remotely monitor and track status of all systems, networks and connection...
            

Ready to Apply?

Submit your application today and join our talented team at Sentar.

Submit Application

Job Details

Location Shaw Air Force Base, South Carolina
Job Type Full-time
Category Computer Occupations
Posted Date June 07, 2026
Application Deadline July 17, 2026