Help Desk Analyst

Description
We are looking for a dependable Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This contract to hire position is fully onsite and focused on delivering responsive first-level assistance for inbound customer issues, ticket monitoring, and technical support coordination. The ideal candidate communicates clearly, stays composed under pressure, and approaches each interaction with a strong customer service mindset.


Hourly Pay: $17/hr

Current open Shift: 3:30pm-12am; off days Sunday and Tuesday


Responsibilities:

• Handle incoming customer calls with professionalism, gather issue details, and provide first-line support in a timely manner.

• Review service requests and alerts, assess urgency, and determine the appropriate next steps based on established procedures.

• Document every customer interaction thoroughly by creating, updating, and maintaining accurate ticket records and re...

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