Help Desk Analyst

Description
We are looking for a Help Desk Analyst to join a security-focused organization in Green, Ohio. This long-term contract opportunity supports a large-scale infrastructure initiative across corporate locations and is ideal for professionals who thrive in high-volume technical support environments. The role centers on validating IT equipment, resolving user issues, and maintaining accurate support records while delivering dependable service throughout the project lifecycle.


Responsibilities:

• Provide front-line technical assistance for hardware, software, and Windows-based user issues in a structured help desk setting.

• Verify IT equipment before and after deployment activities to confirm readiness, performance, and compliance with project standards.

• Manage service requests and incident tickets from intake through resolution, ensuring timely updates and complete documentation.

• Troubleshoot common access, system, and d...

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