Help Desk Analyst

Description
We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure initiative in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and user support activities across a broad network of corporate locations. This position is well suited for someone with prior help desk or call center experience who can manage issues accurately, communicate clearly, and maintain thorough records.


Responsibilities:

• Provide frontline technical support for hardware and desktop-related issues connected to a nationwide infrastructure upgrade.

• Perform pre-deployment and post-deployment checks to confirm IT equipment is functioning properly before and after switch-related work.

• Document incidents, outcomes, and follow-up actions in the service desk ticketing system with a high degree of accuracy.

• Troubleshoot Windows-based workstation issues a...

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