Help Desk Analyst

Description
We are looking for a Help Desk Analyst to join a long-term contract opportunity supporting a large-scale infrastructure upgrade for corporate sites in Green, Ohio. In this role, you will provide technical assistance tied to equipment validation and end-user support during a nationwide network improvement initiative. The ideal candidate brings a service-focused mindset, strong troubleshooting ability, and the discipline to document issues accurately in a fast-paced support environment.


Responsibilities:

• Provide frontline technical support for users by diagnosing and resolving hardware, software, and connectivity issues related to the upgrade effort.

• Perform pre-deployment and post-deployment checks on IT equipment to confirm readiness, functionality, and compliance with project standards.

• Record incidents, service requests, and resolution details in the ticketing system with a high degree of accuracy and completeness.
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