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Help Center Representative

Professional Case Management
📍 Watkins, Colorado, United States 💼 Full time 🕒 Posted June 03, 2026
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Job Description

Put your talents to work at PCM! Whether you work in our Home Care, Clinical Research, Impairments, or Catastrophic Care division, you will support our mission to deliver care and other services that enhance the quality of life of our clients. Be a part of our dynamic client-focused team and make a difference in your career!

Responsible for answering inbound calls and making outbound calls to known prospects with the intent to provide help and advice. The position works with seniors and must have strong empathy and patience while being able to maintain control of the conversation. The position is highly consultative with a focus on customer service, customer experience and customer satisfaction.

Qualifications

  • High school diploma or GED required
  • A minimum of two years’ customer service experience preferably in healthcare setting preferred.
  • Previous experience working in a call center preferred.
  • Excellent customer service skills
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    Job Details

    • Location Watkins, Colorado
    • Job Type Full time
    • Category Information and Record Clerks
    • Posted Date June 03, 2026
    • Application Deadline July 13, 2026