Health Process Trainer

Job Title

Health Benefits Process Trainer

Job Purpose

Develop and deliver expert-led training programs on health benefits platforms and processes, ensuring internal teams and clients can effectively administer, enroll, and engage with health benefits.

Key Responsibilities

+ Assist in the planning and execution of learning and development initiatives for new hires within the Health business, across all role levels.

+ Conduct needs assessments by collaborating with HR, Benefits Operations, and client teams to identify training gaps and requirements.

+ Coordinate logistics for training sessions, including scheduling, room bookings, materials preparation, and communications.

+ Design, develop, and update training materials such as facilitator guides, presentations, e-learning modules, and job aids, in collaboration with subject matter experts.

+ Deliver training through classroom, virtual instructor-led sessio...

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