Head Usher

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Enthusiastically greet guests and provide event information.

· Maintain sufficient supervision over the Ushers and Ticket takers performing their assigned responsibilities.

· Assure that Ushers and Ticket Takers are following the policies and practices of the venues.

· Scan guest tickets, answer questions, assist guests with locating their seats, examine tickets for entry to various locations around the venue, and refuse admittance to guests without a ticket.

· Assist all needs for guests with disabilities including ticketing, entrance/exiting, seating, and other ADA compliance accommodations as needed.

· Proactively approach guests that may have questions, difficulty, or a complaint.

· Creatively resolve complaints and/or problems.

· Identify and respond to emergencies.

· Remai...

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