Head Store

Key Responsibilities:

1. Sales & Customer Experience

• Drive daily and monthly sales performance (trade-in and used phone sales).

• Deliver excellent customer experience through professional service and consultation.

• Educate customers about trade-in options and phone conditions.

2. Team Leadership & Daily Management

• Supervise and guide daily activities of store team members.

• Schedule shifts, manage attendance, and motivate the team to achieve targets.

• Ensure frontline staff are aligned with company values and sales process.

3. Store Operations & Visual Standards

• Maintain proper store cleanliness, phone display, and merchandise layout.

• Ensure operational SOPs are followed, including POS, trade-in flow, and testing procedures.

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