Head Operations - Airlines Experience

IGT Solutions is looking for a Head Operations to lead multiple client business operations in a Global Digital BPM Contact Center services environment. The position reports directly into a GM / VP Global Operations and has a leadership span of 500-1000 FTEs across multiple business accounts. The position is responsible for the overall P&L and Operations Management of 500+ FTE International Voice Customer Service Operations. The role will have direct ownership and accountability of strategic and tactical operational direction to the operations team in order to achieve desired business goals and to ensure customer delight through close interaction with the client stakeholders and internal leadership.
Knowledge, Skills and Essential Experience:
12-15 years of experience in BPO Operations at a leadership level, Travel Operations Preferred
Should have deep knowledge and understanding of the Travel market, Competition & Market trends in BPO
Graduation in any discipline
Lea...

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