Head of Service Delivery

OVERALL PURPOSE OF THE JOB To enable the delivery of white glove service to affluent and high net worth customers of Aspire Lifestyles clients by leading, coordinating, and driving operational solutions. To bring world class experiences to customers through high touch, multi channel and bespoke offerings.

OVERVIEW The Head of Service Delivery handles the overall Service Delivery Platform which includes quantitative, qualitative and financial performance by leading and managing, structure, people, processes and systems. Accountable for consistently delivering best-in-class services and experience to clients and customers across all product lines.

By building Service Delivery solutions in close collaboration with Sales, Finance, HR, Partnership Development, Marketing and other key internal and external stakeholders, the Head of Aspire Lifestyles Service Delivery ensures that client and market needs remain at the forefront of our Service Delivery planning.

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