Head of Operations

About the Role

Ordinary Folk is an AI-enabled telehealth company operating across Singapore, Hong Kong, and Japan through our consumer brands Noah (men's health) and Zoey (women's health). We're a team of ~23 building the future of accessible healthcare in Asia.

We're looking for a Head of Operations to own the entire operational engine across all three markets — pharmacy, fulfilment, customer service, vendor management, doctor coordination, clinic licensing, and regulatory compliance. This is a foundational leadership role reporting directly to the CEO.

Why this role matters

Japan is our highest-potential and most complex market. Pharmacy regulations, supplier relationships, and doctor onboarding demand deep cultural fluency and strong cross-functional coordination. We need someone who can bridge all three markets while unlocking Japan's full potential. Japanese language ability is a plus.