Head of operations

Global Operations Leadership


Oversee day-to-day operations of all FaceFit studios (owned & franchised)

Define and implement standard operating procedures across regions

Build systems for studio efficiency, trainer performance, and client experience



Country & Area Oversight



Supervise Country Managers, Area Managers, and Studio Supervisors

Review weekly performance KPIs and troubleshoot local challenges

Set benchmarks for success in each market, adapted to local dynamics



Franchise Support & Quality



Ensure franchisees receive proper onboarding, training, and brand playbooks

Lead QA audits and enforce compliance with brand standards

Serve as a key point of contact for franchise operations and issue resolution



Expansion Execution



Coordinate launch of new studios (owned/franchise) from fit-out to hiring

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