Head of Operational Support - Private Banking

A private bank.

Lead, structure and oversee all operational support activities on a day?to?day basis
Manage and merge two operational support teams, fostering collaboration, synergies and engagement
Act as the main escalation point for operational and IT?related issues
Monitor incidents and tickets, define priorities, allocate resources and ensure timely resolution
Ensure high service levels and define, monitor and improve KPIs and service standards
Drive and coordinate operational and IT?related projects (including ticketing and workflow optimisation)
Play a key role in JIRA?based projects and continuous process improvement initiatives
Ensure proper case traceability and reporting via ticketing tools and internal systems
Remain hands?on and operational while leading transformation
Collaborate closely with senior stakeholders in Operations and IT
Represent Operational Support in internal and external meetings

You have an IT background and an ...

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