Head of Lead Generation Call Centre

Head of Lead Generation Call Centre
Derby - Office Based
Salary Negotiable + Bonus Scheme | Permanent

SF Partners are working exclusively with a fast-growing legal services business specialising in Wills, LPAs, Probate and Estate Planning to recruit a Head of Lead Generation Call Centre.

This is a senior leadership role responsible for a 35-person outbound contact centre that drives appointments into the firm's branch network. The function works warm, high-intent data sets including existing clients and acquired will-bank customers, making this a high-volume but quality-led outbound environment.

Reporting into the COO, the successful candidate will own the performance, strategy, and leadership of the entire lead generation operation, with accountability for conversion, productivity, data quality, and customer engagement outcomes.

The Opportunity

This is a key operational and commercial leadership role within the business, sitting at the h...

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