Head of Experience Strategy (Hybrid)

The Head of Experience Strategy in the Financial Protection & Retirement Solutions (FPRS) division is a leadership role responsible for defining and advancing human-centric experiences across advisor, client, and internal colleague journeys. This role will partner closely with Product, Service, Operations, Distribution, Marketing, Consumer Experience & Advocacy and Data and Technology leaders, amongst others to identify important stakeholder interactions across life, disability, annuity, and wealth to re-design the experience Guardian delivers. This leader’s mandate is to deliver cohesion and differentiation during the moments that matter most to Guardian clients and advisors.

The Head of Experience Strategy will report into the Head of Innovation and Experience Strategy, part of the Business Operations and Experience organization in FPRS.

**You Will:**

+ Define the FPRS customer experience Vision and Strategy across stakeholders, including advisor experience...

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