Head of Customer Operations

Head of Customer Operations

Remote-first, UK ·B2B SaaS · Retained exec search

The company

Our client is a profitable, growing SaaS business that has recently taken on new investment. The product sits in the product & quality management space and is a business-critical tool for its clients, not a nice-to-have.

The business has a solid, loyal base of hundreds of customers, but its go-to-market, customer function and systems remain immature. Early results from the live transformation are strong: revenue is on track to grow 40% in year one, and deal sizes are increasing. The investor is focused on long-term growth, and has brought in an experienced, super capable CEO who has scaled businesses like this before. They have already made new senior appointments in sales and product. The customer function, where we see the greatest opportunity, comes next.

The role

This is the first senior hire ...

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