Head of Customer Growth & Loyalty

As Head of Customer Growth & Loyalty, you will lead the strategy and delivery of digital growth, CRM and loyalty performance across Greene King, driving revenue, customer engagement and long-term value. You’ll work at the heart of the Customer Growth function, shaping how we connect with our guests across every digital touchpoint.

As Head of Customer Growth & Loyalty, you will…

• Lead digital trading performance across web, app, CRM and booking channels to drive revenue and conversion
• Define and deliver CRM and customer lifecycle strategies that maximise engagement and lifetime value
• Own the loyalty and app strategy, driving member growth, frequency and overall customer value
• Use data, analytics and AI-driven insights to optimise performance and personalise the customer experience
• Lead and develop cross-functional teams across digital trading, CRM, loyalty and...

Ready to Apply?

Submit your application today and join our talented team at Greene King Corporate - BRA_001.