Job Description
Join BrokerLink in Calgary, AB as the Head of Customer Experience, a full-time leadership role centered on enhancing client interactions and team dynamics. Your mission is to deliver top-notch customer satisfaction.
In this critical role, you’ll oversee the development and management of a skilled customer experience team. Your leadership will involve crafting strategies that elevate service quality while addressing customer needs effectively. Collaborating with key stakeholders, you'll implement tools and engage staff to drive results and foster enduring client relationships.
Key Responsibilities:
• Build and inspire a customer-focused team environment
• Drive business strategies for enhanced customer engagement
• Implement comprehensive employee engagement plans
• Manage staffing and develop talent within your team
• Resolve customer service challenges and improve processes
Requirements:
• AIC – General Level 2...
In this critical role, you’ll oversee the development and management of a skilled customer experience team. Your leadership will involve crafting strategies that elevate service quality while addressing customer needs effectively. Collaborating with key stakeholders, you'll implement tools and engage staff to drive results and foster enduring client relationships.
Key Responsibilities:
• Build and inspire a customer-focused team environment
• Drive business strategies for enhanced customer engagement
• Implement comprehensive employee engagement plans
• Manage staffing and develop talent within your team
• Resolve customer service challenges and improve processes
Requirements:
• AIC – General Level 2...
Ready to Apply?
Submit your application today and join our talented team at Brokerlink Inc..
Submit ApplicationJob Details
- Location calgary, ab
- Job Type Full-time
- Category Human Resources
- Posted Date July 04, 2026
- Application Deadline August 13, 2026