Head of Customer Excellence , Amazon Air Cargo

Description

This role leads operational excellence within Amazon Air Cargo (ACAR) Network, ensuring seamless coordination of freight movement, aircraft utilization, and team performance. This leadership position is responsible for driving operational strategy, team development, and continuous improvement initiatives that support Amazon Air's mission of reliable, efficient cargo transportation. This position manages at least nine operations specialist that drive ACAR's customer experience.



Key job responsibilities

• Strategic Leadership: Develop and implement operational strategies that optimize cargo movement, reduce costs, and enhance service reliability across the Amazon Air network.

• Team Management: Lead, coach, and develop a team of Air Cargo Operations Specialists, fostering a culture of excellence, innovation, and customer obsession.

• Performance Metrics: Establish and monitor key performance indicators for cargo operations,...

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