Head of Credit Admin SG

Responsibilities

• Planning of department’s resource to meet or exceed the SLA
• Managing the team’s cost within budget
• Manage the team’s performance and resources to ensure delivery of efficient and responsive service to both internal and external customers
• Manage outsourcing partners/vendors
• Resolve any complaints from clients due to mistakes by staff and institute necessary changes so that such mistakes will not be repeated
• Collaborate with internal & external stakeholders on Unit’s related matters
  • Engaging stakeholders on products and processes – streamline the processes.
  • Liaising with BU when they have new products or initiatives/campaigns from BU on the processes & SLA.
  • Liaise with internal & external stakeholders, including agents & banks to ensure Trade Finance services are effected timely.
• Work with ITD on system and application related matters, including en...

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