Head of Clienteling & CIX, APAC

Ralph Lauren

📍 Hong Kong, Kowloon, Hong Kong 💼 Full-time 🕒 Posted July 03, 2026

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Job Description

Position Overview
 The Head of APAC Clienteling & CIX is responsible for driving the strategic direction, executional excellence, and cross-functional coordination of all Clienteling and Customer Experience (CIX) functions across the APAC region. This includes 1:1 client development, CRM lifecycle management, omnichannel customer journey optimization, MarTech evolution, and AI-enabled personalization. This role ensures alignment with global strategic frameworks while tailoring initiatives to APAC market needs.  Essential Duties & Responsibilities 
1. Strategic Leadership & Regional Vision
Define APAC’s integrated client engagement strategy across clienteling (1:1), CRM (1:Many), and experience.
Ensure strategic alignment with global CIX leadership and APAC commercial goals.
Develop a region-wide roadmap for personalization, segmentation, omnichannel enhancements, and AI-powered customer engagement capabilities.
Identify opportunities ...
            

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Job Details

Location Hong Kong, Kowloon
Job Type Full-time
Category Top Executives
Posted Date July 03, 2026
Application Deadline August 12, 2026